ictdialer-mcp

A Model Context Protocol server for ICTDialer — the cloud auto-dialer and predictive-dialer platform from ICT Innovations. ICTDialer.com is the hosted edition of ICTContact and runs the same engine, so this server speaks that API.

It lets an AI assistant monitor outbound campaigns — list them, check status, read summaries and per-call results — and, only when you turn writes on, start and stop them.

Install

npx -y ictdialer-mcp      # no install
npm install -g ictdialer-mcp

Requires Node.js 18 or newer.

Configure

Variable	Required	Default
ICTDIALER_BASE_URL	yes		Server base URL, without the /rest suffix, e.g. https://your-ictdialer
ICTDIALER_USERNAME	yes		API account username
ICTDIALER_PASSWORD	yes		Password for that account
ICTDIALER_MCP_ALLOW_WRITE	no	false	Unlock start/stop campaign (see Safety)
ICTDIALER_TIMEOUT_MS	no	30000	Per-request timeout
ICTDIALER_TLS_INSECURE	no	false	Skip TLS verification — self-signed test servers only

Claude Desktop example

{
  "mcpServers": {
    "ictdialer": {
      "command": "npx",
      "args": ["-y", "ictdialer-mcp"],
      "env": {
        "ICTDIALER_BASE_URL": "https://your-ictdialer",
        "ICTDIALER_USERNAME": "admin",
        "ICTDIALER_PASSWORD": "your-password"
      }
    }
  }
}

Tools

Read tools are always available:

Tool	What it does
ictdialer_list_campaigns	List campaigns (id and name)
ictdialer_campaign_status	Live status of a campaign (running, stopped)
ictdialer_campaign_summary	Totals: answered, failed, human vs machine
ictdialer_campaign_result	Per-call results (contact, response, AMD, DNC)

Write tools appear only when ICTDIALER_MCP_ALLOW_WRITE=true:

Tool	What it does
ictdialer_start_campaign	Launch a campaign — begins live outbound calling
ictdialer_stop_campaign	Stop a running campaign

Safety

The server is read-only by default. Starting a campaign begins live outbound calling and can cost real money, so ictdialer_start_campaign and ictdialer_stop_campaign are not registered at all unless you set ICTDIALER_MCP_ALLOW_WRITE=true.

How it connects

ICTDialer exposes a form-encoded RPC API at {base}/rest/<Method>. Each call carries the account username and password; the server sends those for you. There is no separate token to provision.

About

Built by Tahir Almas at ICT Innovations — the team behind ICTDialer, ICTContact, ICTBroadcast, ICTFax and ICTPBX. Learn more at ictdialer.com.

MIT licensed. Issues and PRs welcome at github.com/ictinnovations/ictdialer-mcp.